The Amiba white label solution with integrated contact center allows you expand your business and your profit margins
A one-stop shop for unrivalled communications for your customers
Our many years as a leader in the global communications market enable you to quickly and smoothly deploy a comprehensive, reliable and easy-to-use cloud platform your customers will thank you for.
Unified Communications Client
A world-class solution with web, desktop and mobile access to the most complete range of PBX features.
Omnichannel Contact Center
Your native contact centre gives agents and supervisors access to the most intuitive and flexible configuration and work flow tools across voice, messaging and social media channels.
The website chat buttons that your customers can brand will help set your solution apart. Independent routing rules can apply across different customer messaging channels.
Business SMS
You can assign SMS capability to any of your customers’ numbers on your white label platform. The end customers can send SMS and MMS messages from their mobile apps. The functionality is integrated all the way from the quoting through to the activation and the billing.
Social Media Integrations
Facebook Messenger, WhatsApp, Instagram and other social media channels can be configured on the web chat button on the customer contact center.
Agents interact with customers on the customers' favorite channels.
AI Agent Assist via Chat GPT
The customers can program valuable agent-assist functions on their Chat GPT account.
Virtual FAX
Allow your customers resell the simple fax-toemial and email-to-fax solution. Faxes are sent and received via the user portal on your desktop.
Video Collaboration
The powerful video collaboration allows your customers offer a complete solution with up to 100 participants on a video call.
It’s all based on Web RTC, so there are no requests for any of the video participants to install an app. Once they can access internet, they can click on the invitation link and join the meeting.
Microsoft Teams Integration
The solution leverages the Call2Teams implementaton within the Teams portal. "Search and Call" within Microsoft Teams is accommodated as well as Click-to-Dial through the Teams client. The Amiba portal may be displayed as an iframe segment on the Teams portal.
The solution can enable voice for Teams users who do not have the Teams phone licence. They can make and receive phone calls natively within Microsoft without that licence requirement.
CRM Integrations
The platform integrates with over 400 CRM applications. We've yet to meet one that we couldn't connect with, using the CloudCTI middleware
Embedded CRM-integrations with Zoho, Zendesk, Salesforce and Microsoft Dynamics 365 can be set up via the respective market place.
Click here for a complete table of actively supported CRM integrations and their fuctions.
Mobile softphones
Powerful iPhone and Android apps for frictionless user self-deployment simplify the on-boarding process.
The apps carry your branding.
Desktop user portal and webphone
The user-friendly portal is complemented by a powerful webphone that makes it easy for customer to handle all their calls effectively no matter how many tabs they have open.
Desktop terminals
Autoprovisioning is supported for Polycom and Yealink terminals
Quoting and billing tool
We offer a quote-to-cash application that enables you to create a quote with products imported directly from our billing system's catalog. All your customers have to do is click on the emailed quote to accept it, and an account shell is automatically built into our system. No costly provisioning. No risks for manual mistakes. Just improved cash flow and time-to-close.
Call Quality data
We provide access to all call data, down to each individual packet on every call, to allow thorough call diagnostics.
Tax automation
We help identify the local tax liablities on the Vision 360 quote to cash platform.