Omnichannel Contact Center
Your integrated solution for voice, social media, webchat and email
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Your Contact Center with Your Brand
Configure your world-class contact center for voice only, or for voice and customer messaging.
World class contact center, feature-rich
Top margins for you and competitive for the customer
Smooth deployment with self service provisioning
Comprehensive help for every function right there on each system manager portal page
Full Wiki for the Customer Messaging set-up
Tailor the options to your client requirements
You can offer a standard product that includes SMS and completely flexible voice queues. Or, your client may have customers whose preference is for social media channels, for example Facebook Messenger or Instagram. Other contact centers may want to deploy Artificial Intelligence for sentiment analysis or to automatically assist agents during calls.
In all cases, we've got you covered!
| Contact Center option | Standard | Advanced Messaging | AI Powered |
|---|---|---|---|
| Voice | ✔ | ✔ | ✔ |
| Queues | ✔ | ✔ | ✔ |
| Reports | ✔ | ✔ | ✔ |
| SMS | ✔ | ✔ | ✔ |
| Web Chat | ✘ | ✔ | ✔ |
| Social Media | ✘ | ✔ | ✔ |
| AI Sentiment Analysis | ✘ | ✘ | ✔ |
| AI Agent Assist | ✘ | ✘ | ✔ |
Positive agent experience
Use Intuitive user portal
Webphone
Smartphone apps for iPhone and Android
Recents list and call log
Pop-ups for incoming calls
Effective queue management
Skills-based routing
Position in queue announcements
Caller ID verification option
Multilevel IVRs
Quality assurance
Call recording
Listen, whisper, intrude
Post-call survey
Sentiment analysis
AI-powered agent assist
Dashboards
Live agent dashboard
Live queue dashboard
Overview of calls handled
Display of key response time
Current and historic stats on all calls
Reports
Call reports by agent
Agent log-in reports
Skillset reports
Scheduled reports
Integrations
Virtually any CRM
Microsoft Teams
SIP trunk providers
Cloud hosting
Transcriptions
Analytics
High level call data
Performance v KPIs
Granular detail on packets in every call
